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p{font-size:14px;color:var(--text-secondary);line-height:1.5}.flow-form{display:flex;flex-direction:column;gap:16px}.form-field{display:flex;flex-direction:column;gap:6px}.form-field label{font-size:12px;font-weight:600;letter-spacing:.05em;text-transform:uppercase;color:var(--text-secondary)}.otp-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:8px}.otp-cell{aspect-ratio:1;text-align:center;font-size:20px;font-weight:700;font-family:var(--font-display);padding:0;border-radius:var(--radius-md);caret-color:var(--accent)}.otp-cell:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft);background:var(--bg-card)}.otp-meta{display:flex;justify-content:space-between;align-items:center;font-size:13px;color:var(--text-secondary);margin-top:-4px}.otp-resend{color:var(--accent);font-weight:600;cursor:pointer;background:none;border:none;font-family:var(--font-body);font-size:13px;padding:0;transition:var(--transition)}.otp-resend:hover{color:var(--accent-dark)}.otp-resend:disabled{color:var(--text-muted);cursor:default}.staff-grid{display:flex;flex-direction:column;gap:8px;max-height:280px;overflow-y:auto;padding-right:2px}.staff-card{display:flex;align-items:center;gap:12px;padding:12px 14px;border-radius:var(--radius-md);border:1.5px solid var(--border);background:var(--bg-card);cursor:pointer;text-align:left;width:100%;transition:var(--transition)}.staff-card:hover{border-color:var(--border-strong);background:var(--bg-hover)}.staff-card.selected{border-color:var(--accent);background:var(--accent-soft);box-shadow:0 0 0 3px #25d36614}.staff-avatar{width:40px;height:40px;border-radius:50%;background:var(--bg-input);border:1.5px solid var(--border);display:flex;align-items:center;justify-content:center;font-family:var(--font-display);font-weight:700;font-size:16px;color:var(--text-secondary);flex-shrink:0;transition:var(--transition)}.staff-card.selected .staff-avatar{background:linear-gradient(135deg,var(--accent-header) 0%,var(--accent) 100%);color:#fff;border-color:var(--accent)}.staff-info{flex:1;min-width:0}.staff-name{font-size:14px;font-weight:600;color:var(--text-primary)}.staff-email{font-size:12px;color:var(--text-muted)}.staff-check{width:20px;height:20px;border-radius:50%;background:linear-gradient(135deg,var(--accent-header) 0%,var(--accent) 100%);color:#fff;display:flex;align-items:center;justify-content:center;font-size:11px;flex-shrink:0;opacity:0;transition:var(--transition)}.staff-card.selected 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480px){.landing-title{font-size:32px}.mwh-logo-mark{width:60px;height:60px;font-size:16px;border-radius:16px}}.chat-layout{display:flex;height:100vh;height:100dvh;background:var(--bg);overflow:hidden;position:relative}.sidebar{width:300px;min-width:300px;background:var(--bg-card);border-right:1px solid var(--border);display:flex;flex-direction:column;height:100%;flex-shrink:0;z-index:10;transition:transform .28s var(--ease)}.sidebar-top{padding:14px 16px 12px;background:var(--accent-header);border-bottom:none}.sidebar-brand{display:flex;align-items:center;gap:10px;margin-bottom:12px}.sidebar-brand-mark{height:34px;padding:0 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solid var(--bg-card);background:var(--offline)}.status-dot.online{background:var(--online);box-shadow:0 0 5px #25d36680;animation:pulse-green 2s infinite}.contact-info{flex:1;min-width:0}.contact-name{font-size:14px;font-weight:600;color:var(--text-primary);margin-bottom:2px}.contact-sub{font-size:12px;color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.online-label{font-size:11px;font-weight:600;color:var(--online)}.chat-pane{flex:1;display:flex;flex-direction:column;min-width:0;background:var(--bg);background-image:url("data:image/svg+xml,%3Csvg width='60' height='60' viewBox='0 0 60 60' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='none' fill-rule='evenodd'%3E%3Cg fill='%2325d366' fill-opacity='0.04'%3E%3Cpath d='M36 34v-4h-2v4h-4v2h4v4h2v-4h4v-2h-4zm0-30V0h-2v4h-4v2h4v4h2V6h4V4h-4zM6 34v-4H4v4H0v2h4v4h2v-4h4v-2H6zM6 4V0H4v4H0v2h4v4h2V6h4V4H6z'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E")}.chat-header{display:flex;align-items:center;gap:12px;padding:10px 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8px;border-radius:8px}.msg-row{display:flex;align-items:flex-end;gap:6px;margin-bottom:2px;animation:fadeUp .18s ease}.msg-row.mine{flex-direction:row-reverse}.msg-avatar{width:24px;height:24px;border-radius:50%;background:var(--bg-input);border:1px solid var(--border);display:flex;align-items:center;justify-content:center;font-size:9px;font-weight:700;color:var(--text-muted);flex-shrink:0}.bubble{max-width:68%;padding:7px 12px 6px;border-radius:8px;word-break:break-word;line-height:1.5;position:relative;box-shadow:0 1px 2px #00000014}.msg-row.theirs .bubble{background:var(--bubble-in);border-top-left-radius:2px;color:var(--text-primary)}.msg-row.mine .bubble{background:var(--bubble-out);border-top-right-radius:2px;color:var(--text-primary)}.bubble p{font-size:14px;margin-bottom:2px}.bubble-time{font-size:10px;color:var(--text-muted);display:flex;align-items:center;justify-content:flex-end;gap:3px;margin-top:2px}.read-tick{font-size:10px}.read-tick--sent{color:#ffffff80}.read-tick--read{color:#4fc3f7;font-weight:700}a.dial-btn{display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:8px;color:#fffc;text-decoration:none;background:transparent;transition:var(--transition)}a.dial-btn:hover{background:#ffffff26;color:#fff}.alert-btn{position:relative}.alert-btn:not(.alert-sent){color:#ffd54f}.alert-btn.alert-sent{color:#a5d6a7;cursor:default}.alert-btn:not(.alert-sent):hover{background:#ffd54f26!important}.bubble-image img{max-width:260px;max-height:200px;border-radius:6px;display:block;object-fit:cover;cursor:pointer}.bubble-video video{max-width:280px;max-height:200px;border-radius:6px;display:block;background:#000}.bubble-image,.bubble-video{padding:4px 4px 22px}.voice-msg{display:flex;align-items:center;gap:8px;min-width:180px}.voice-icon{flex-shrink:0;opacity:.65}.voice-audio{flex:1;height:30px;accent-color:var(--accent)}.voice-dur{font-size:11px;opacity:.6;flex-shrink:0}.file-msg{display:flex;align-items:center;gap:10px;padding:4px 2px;text-decoration:none;min-width:180px}.file-icon{width:36px;height:36px;border-radius:8px;background:#00000012;display:flex;align-items:center;justify-content:center;flex-shrink:0}.file-info{flex:1;min-width:0}.file-name{display:block;font-size:13px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:inherit}.file-size{font-size:11px;opacity:.6}.file-dl{flex-shrink:0;opacity:.55}.typing-bubble{display:flex;align-items:center;gap:4px;padding:10px 14px}.typing-dot{width:6px;height:6px;border-radius:50%;background:var(--text-muted);animation:bounce 1.2s infinite}.typing-dot:nth-child(2){animation-delay:.2s}.typing-dot:nth-child(3){animation-delay:.4s}@keyframes fadeUp{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.chat-input-bar{display:flex;align-items:center;gap:8px;padding:8px 12px;padding-bottom:calc(8px + var(--safe-bottom));background:var(--bg);border-top:1px solid var(--border);flex-shrink:0}.chat-input{flex:1;border-radius:22px;padding:10px 16px;background:var(--bg-card);border:1.5px solid var(--border);font-size:14px}.chat-input:focus{border-color:var(--accent);background:#fff;box-shadow:0 0 0 3px var(--accent-soft)}.send-btn{width:42px;height:42px;border-radius:50%;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:var(--transition);border:none}.send-btn:hover:not(:disabled){background:var(--accent-dark);transform:scale(1.07);box-shadow:0 4px 12px var(--accent-glow)}.send-btn:disabled{opacity:.3;cursor:not-allowed;transform:none}.chat-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text-muted);gap:10px;text-align:center;padding:40px}.chat-empty-icon{font-size:48px;opacity:.35}.chat-empty h3{font-family:var(--font-display);font-size:17px;font-weight:700;color:var(--text-secondary)}.chat-empty p{font-size:13px}.attach-wrap{position:relative}.input-icon-btn{width:38px;height:38px;border-radius:50%;background:transparent;color:var(--text-muted);border:none;display:flex;align-items:center;justify-content:center;transition:var(--transition);flex-shrink:0}.input-icon-btn:hover{color:var(--accent);background:var(--accent-soft)}.attach-menu{position:absolute;bottom:calc(100% + 8px);left:0;background:var(--bg-card);border:1.5px solid var(--border);border-radius:var(--radius-md);box-shadow:0 8px 24px #0000001f;overflow:hidden;animation:scaleIn .15s var(--ease) forwards;z-index:100;min-width:170px}.attach-item{display:flex;align-items:center;gap:10px;width:100%;padding:11px 14px;background:transparent;border:none;font-size:14px;color:var(--text-primary);cursor:pointer;text-align:left;transition:var(--transition)}.attach-item:hover{background:var(--bg-hover)}.attach-icon{font-size:18px}.upload-spinner{flex-shrink:0}.recording-bar{background:var(--bg-card)!important}.rec-cancel{width:36px;height:36px;border-radius:50%;background:transparent;color:var(--danger);border:none;display:flex;align-items:center;justify-content:center}.rec-cancel:hover{background:#e539351a}.rec-indicator{flex:1;display:flex;align-items:center;gap:10px;font-size:14px;color:var(--text-primary)}.rec-dot{width:10px;height:10px;border-radius:50%;background:var(--danger);animation:pulse 1s infinite}.rec-time{font-weight:700;font-family:var(--font-display);color:var(--danger)}.rec-label{color:var(--text-secondary);font-size:13px}.rec-send{background:var(--accent)!important}.mic-btn{background:var(--bg-input)!important;color:var(--text-secondary)!important}.mic-btn:hover{background:var(--accent)!important;color:#fff!important}.unread-badge{background:var(--accent);color:#fff;font-size:10px;font-weight:800;min-width:18px;height:18px;border-radius:var(--radius-pill);display:flex;align-items:center;justify-content:center;padding:0 5px;flex-shrink:0}.notif-wrap{position:relative}.notif-bell{width:32px;height:32px;border-radius:50%;background:transparent;border:none;color:#fffc;display:flex;align-items:center;justify-content:center;transition:var(--transition);position:relative}.notif-bell:hover{color:#fff;background:#ffffff26}.notif-badge{position:absolute;top:-2px;right:-2px;background:var(--danger);color:#fff;font-size:9px;font-weight:800;min-width:16px;height:16px;border-radius:8px;display:flex;align-items:center;justify-content:center;border:2px solid var(--accent-header)}.notif-panel{position:absolute;top:calc(100% + 8px);right:0;width:300px;max-height:380px;background:var(--bg-card);border:1.5px solid var(--border);border-radius:var(--radius-lg);box-shadow:0 12px 40px #0000001f;overflow:hidden;z-index:500;display:flex;flex-direction:column}.notif-panel-head{display:flex;align-items:center;justify-content:space-between;padding:13px 16px;border-bottom:1px solid 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